All orders ship within 48 hours (excludes weekends and public holidays). During peak periods, there may be a delay of one day (but we sure try hard to avoid that). 

Tracking info will be sent to your designated email address when your order ships.

Please note: During peak periods (Sales, Public Holidays, or the day after Public Holidays), same day dispatch may not be applicable whilst our distribution team works to prepare your teddyneko®order.  

Duty, customs tariffs and local sales taxes are set by the destination country. Payment of any applicable duties and taxes is required before your order will be released from customs and recipients are liable for all import duties, customs and local sales taxes levied by the destination country.

We offer free express shipping worldwide. Order processing takes 1-3 business days before shipment. Once your item/s is dispatched, the estimated delivery time is:

  • Japan: 3-6 days
  • UK: 4-9 days
  • Germany: 6-11 days
  • New Zealand: 6-10 days
  • USA: 7-12 days
  • France: 6-11 days
  • Canada: 6-10 days
  • Australia: 7-10 days
  • Rest of world: 6-10 days

Contact Us

Can't find the answer you are looking for? Don't hesitate to contact us. We are always here to answer your questions.

Simply fill in the Contact Form or via email