REFUNDS

We love our customers and your satisfaction is very important to us. We will do everything we can to make you happy.

If you receive a damaged or faulty item, please contact us within 14 days of delivery for a replacement or full refund.

Please send all refund enquiries to hello@teddyneko.com.

We take quality very seriously. If you are unsatisfied in any way, please contact us at hello@teddyneko.com and one of our friendly staff will get back to you ASAP.

Damages and issues

Please inspect your order upon reception and contact us immediately or within 14 days of delivery if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Please take photos or videos and email us, we will replace or refund your purchase after confirmation free of charge.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

All products are marked as final sale, and no return or exchange requests can be made due to the high cost of return shipping on your end. However, we do offer a replacement or a full refund if the item arrives damaged or if you received the wrong product.

Refunds

We will notify you once we’ve received your email, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your refund request, please contact us at hello@teddyneko.com.

Contact Us

Can't find the answer you are looking for? Don't hesitate to contact us. We are always here to answer your questions.

Simply fill in the Contact Form or via email hello@teddyneko.com